Privacy Policy

Prime Agency respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Singapore’s Personal Data Protection Act (PDPA).

We may collect the following types of information:

• Name, email address, phone number
• Account login information
• Enquiry and application details
• Booking, job, or service-related information
• Payment-related references (e.g. PayNow confirmation screenshots)

Your information may be used to:

• Respond to enquiries and service requests
• Coordinate cleaning or consultation services
• Communicate updates and confirmations
• Improve our services and internal operations
• Comply with legal and regulatory obligations

Prime Agency does not sell personal data. Information may be shared only when necessary, including:

• With service workers to fulfil a booking
• With schools or partners for student consultation purposes
• When required by law or government authorities

Users are responsible for ensuring that the information they provide is accurate and up to date. Prime Agency is not responsible for issues arising from incorrect or incomplete information submitted by users.

We implement reasonable administrative and technical safeguards to protect personal data. However, no system is completely secure, and Prime Agency cannot guarantee absolute security of data transmitted online.

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws.

You may request access to, correction of, or deletion of your personal data, subject to legal and operational limitations.

Requests can be made by contacting Prime Agency through our official channels.

Prime Agency may update this Privacy Policy from time to time. Continued use of our website or services constitutes acceptance of the updated policy.

This Privacy Policy is governed by and interpreted in accordance with the laws of Singapore.